Electronic Payments Error - "Account cannot be linked Electronic Payments account if payment is Electronic Payment"
Hi!
I have been trying to set up electronic payments to be able to pay staff. I have added an account to the electronic clearning account, I have made sue I have everyones BSB and Account number, I have been set up with the authorities to do this however, I seem to only be able to create a bank file and not be able to proceed with the steps for a bank transfer. When I attempt to create a bank file, it then gives me an error message of "Account cannot be linked Electronic Payments account if payment is Electronic Payment." which I am unsure of how to correct.
After being on the phone for some time, I managed to get through to someone who was as patient as you are with me and told me where I was going wrong. I think I have it sortedand will try again next pay run.
Thanks for your post. It sounds like the wrong account has been selected for Bank account for electronic payments. To check this go to Accounting>>Manage linked accounts>>Accounts & Banking>>Bank account for electronic payments. The account selected should be a clearing type account, typically, this is the electronic clearing account.
Please let me know how you go.
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Can you send me a screenshot of the Prepare electronic payments window when you get that error? Please make sure sensitive information is removed from screenshots prior to posting on the public Forum.
If you only have the Download bank file button it sounds like you're not set up for Direct payments. This Help Article, Setting up electronic payments, has instructions for setting up Direct payments.
Thanks for that screenshot. In the Account field you're selecting the Electronic clearing account, this needs to be the bank account that the funds are being withdrawn from.
When a pay transaction is Electronic the electronic clearing account is credited the net amount of the pay. When the Prepare electronic payment transaction is processed, the electronic clearing account is debited and the bank account selected in the Account field is credited. This clears the electronic clearing account and the net amount appears as a withdrawal in the bank account.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Thank you for explaining that to me. Having followed the steps, the account to be debited is listed in the charted accounts under the electronic clearing account. I believe a phone conversation and a step through would be very valuable in this instance. May I request someone contact me?
We're not able to arrange callbacks on this channel, however, I'm happy to walk you through the set up.
Go to Accounting>>Linked accounts>>Accounts & Banking tab>>Bank account for electronic payments should be the Electronic Clearing account:
Go to Accounting>>Chart of accounts>>click on the bank account the funds will be withdrawn from>>tick I create ABA bank files for this account>>enter the bank account details including Bank code and Direct Entry User ID:
Go to Banking>>Prepare electronic payments>>select the bank account set up in the previous step in the Account field:
Tick the pay transactions to be included in the Bank file and click on Download bank file
Upload the bank file to your bank and authorise to process the payments
The electronic clearing account is a software account that is used as a temporary holding account, it's not linked to an actual bank account. Individual transactions are posted to it and when you process the electronic payment a lump sum electronic payment transaction is created. This clears out the electronic clearing account and the lump sum is posted to the actual bank account. You can then match the lump sum electronic payment transaction with the lump sum bank feed transaction created when you uploaded the bank file.
I hope that clarifies it for you.
Please let me know if you have any further issues.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Processing electronic payments is a separate step to processing pays so we can check it now. Can you please do the following for me:
Go to Accounting>>Linked accounts>>Accounts & Banking tab and send a screenshot of that window
Go to Accounting>>Chart of accounts>>click on the bank account the funds will be withdrawn from and send a screenshot of the top half of that window, don't include the bank details section
Go to Prepare electronic payments, select the bank account and send a screenshot of that window
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