Forum Discussion

FionaSkj's avatar
FionaSkj
Contributing User
4 years ago
Solved

Employee Card Not Opening

I have added Long Service Leave to an employee, and since I did this, I can no longer open up the Employee card. It comes up with an error that it needs to close.

  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi FionaSkj 

     

    Thanks for providing that information 

    All run for you. Do ensure that if you have been using the company file during the time of the post that you close down and reopen that file before trying to open that card again.

     

    Let us know how you get on and if you require further assistance.

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  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi FionaSkj 

     

    Thanks for providing that information 

    All run for you. Do ensure that if you have been using the company file during the time of the post that you close down and reopen that file before trying to open that card again.

     

    Let us know how you get on and if you require further assistance.

  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi FionaSkj 


    Sounds like we do need to arrange for a script to be run over the company file for you. Would you mind confirming the following information so we can get that run for you:

    • Where the company file is stored i.e. online or local
    • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    • What is the company file ID - Help>>About AccountRight
  • FionaSkj's avatar
    FionaSkj
    Contributing User
    4 years ago

    The file is stored online, Serial No. 0919 and Company File ID 3

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