One of our employees has MYOB team app setup on phone. She can enter her hours for the day, but it does not show up as a list (which normally happens until they are approved. What is happening? Please help.
The hours are there ready for approval in the MYOB timesheet section when I log in.
As she cant see what she previously entered, there a sometimes double ups of days or hours.
Hi TiarnaNVRE,
Welcome to the Community Forum.
It appears there might be a communication issue between your employee's application and the file. My first suggestion is to try uninstalling and reinstalling the Teams application on the phone. If the problem persists even after reinstalling, you might need to reinvite the employee.
If neither of these steps resolves the issue, you can explore help resources like myob.com/support or myaccount.myob.com to access MOCA, our virtual assistant. MOCA can provide immediate assistance for your queries. If MOCA isn't able to resolve the issue, you'll be automatically directed to our live chat team for further support.
Feel free to start a new thread if you need any other assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
