Entitlement Balances incorrect

Hi Accounts12341,

Thank you for your post.

So that I can investigate further, could you please also post a screenshot of the employee entitlement balance on their card file? (hide/remove any sensitive information that may be included).

Hi Sam

Thanks for your response.

Is this what you require?

Hi Accounts12341,

Thank you for your screenshot - I just wanted to confirm if this is the card file related to the first screenshots of the report?

I also wanted to make sure the date range of the entitlement reports you've produced, are these both YTD?

Hi Sam

Yes, both screen shots are for the same employee.

I've attached another copy of the report showing the date range selected.  The 30 Jun 2022 date  is the automatically generated date but if I change it to today's date, it doesn't make any difference to the totals.

One thing I neglected to mention is the fact that the employee was employed on a full time basis but is now employed on a casual basis so they no longer acrue AL.  I think that may account for the fact that the leave entitlements don't show on the card file screen shot.  They have been paid out their AL as is evident on the Detailed report.

I don't think it accounts for the .01 hour difference in the AL available hours or the doubled PL card balance on the Entitlement Balance (Detail) report.

Thanks in advance

Hi Accounts12341,

Thank you for this additional information. 

When this employee went from Full-time to casual, was there a termination date entered into their card? There is a known issue with entitlement reports being thrown out of balance when a card is terminated and reinstated - which we do have a fix for. 

Let me know if this is the case or not and we will proceed accordingly. 

Hi Sam

Strangely enough, I can't think why I would have entered a termination date for this staff member but I do have a couple of other staff cards that have this problem and I definitely entered a termination date for them.

Maybe I entered a termination date for this person in error, deleted it and don't remember.  

Can we proceed as if I did enter a termination date?  If there's a fix then it'll hopefully sort out the other staff and if it doesn't sort out this one, we can deal with that then??

Hi Sam

I was hoping you had an update on the below?

Please let me know if you need any additional information.

Thanks in advance

Hi Accounts12341,

Thank you for your reply, and apologies for not getting back to you sooner!

We can proceed as if you did enter a termination date, however, the team that will do the repair will need to know the date the employee card was terminated, and the date the card was reinstated so they can adjust the balances accordingly. If you did by chance have an idea of what dates were entered, we can proceed with a DFR repair.