EOFY Finalisation

Hi ,

As per this morning, my YTD Verifification and YTD Payroll reporting for our 1 employee same as my payroll summary balance. The only problem I have is the Long Service Leave -Termination and Unused Leave Payout-Termination does not come up in the finalization. Only gross payment shows but shows in my payroll summary and all the YTD payroll verification including the one I got from STP Submission all tally.

This very small non profit organisation has only 1 staff and he left in March 2022. I have to unterminate him to do all the reports as per the people in the chat room.

Now the bigger problem was this early morning when the MYOB chat room personnel asked me to run a 0.00 payrun and report to STP. After doing this, my Gross Payment went out by $16062 but the rest of the figure is correct. How do I get back to the amount pre running the 0.00 payrun ? I gave attached him the scrreen shots how now all the reports are out by the same amount for Gross Payment. He said by running a 0.00 payrun, all the items should show in the finalisation report. Got worse instead.

Another chat person took over later and asked me to run another 0.00 payrun. I dared not lest the mistake become bigger. This person told me this issue will probably take another 5 business days to solved but today is last day for payment. 

My question is how to adjust the amount back to pre 0.00 total ? I dare not run another 0.00 payrun.  Phobia!

Yesterday after following step by step what the other MYOB chat room person asked me to do, my payroll summary, general ledgers, summaries reports and verifications reports were all out, went havoc. Took me 5 hours to solve the mess and I managed to reconcile all figues but the Unused Leave -Termination still cannot show in the finalization report. (after what MYOB personnel put me through!)

I tried to call ATO to grant us grace period to lodge. She laughted and said MYOB is the worst. She heard about the issue. She said only MYOB always have problem but not other payroll software companies. 

To make matter worst, no one seemed to be interested to answer the MYOB Support phone line

Mei

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Hi Mei8 

I'm sorry to see that no one has replied to you yet. If you still need assistance with this or with anything else please let me know and I'll be happy to help.