Error message - Employee self-onboarding

Hi Montagu, 

Thanks for your post. Are you still experiencing this ? If you are, can you please clear your AccountRight cache and try again. 

If this doesn't work, please let me know so I can take a look into this further. 

Hi Melisa

I cleared the cache as per instructions and it did not work.

Should I try uninstalling?

Hi Montagu, 

Can I please confirm if your file is online ? Your file would need to be online to be able to send this form. If it is, can you attach a screenshot of the failed to send message so I can look into this with our teams.  

I can confirm the file is online.

Plesae see screen shot attached.

Hi Montagu, 

Thanks for the screenshot. So I can take a look into this further can you please send me a private message with your product serial number, full name and email address. 

Thanks.  I would send a private message, but clicking on that link doesn't work.

Thanks.  I would send a private message, but clicking on that link doesn't work.

See pic attached for what screen comes up when "private message" clicked on.

Can I plese have a reply about how to send you the info as the private message link doesn't go anywhere useful.

Regards

Sara

Hi Montagu, 

Apologies for the delay in my response, can you please try this private message link. 

Thank you but it still doesn't work for a private message - just goes to same page as before.

Sara