Forum Discussion

Jess's avatar
Jess
Contributing Cover User
4 years ago
Solved

Error when opening an employee card and transactions

Hi,

 

I have been having errors every time I open this one particular employee card and transactions. 

Can someone please help? I have attached the error details

  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi Jess 


    We do have a script (tool) that we can arrange to be run over the company file that should aid in those processes. If you would like to confirm the following information we can arrange for that script to be run for you:

     

    • Where the company file is stored i.e. online or local
    • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    • What is the company file ID - Help>>About AccountRight

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  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi Jess 


    We do have a script (tool) that we can arrange to be run over the company file that should aid in those processes. If you would like to confirm the following information we can arrange for that script to be run for you:

     

    • Where the company file is stored i.e. online or local
    • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    • What is the company file ID - Help>>About AccountRight
  • Jess's avatar
    Jess
    Contributing Cover User
    4 years ago

    Hi Steven_M 

     

    The company file is stored online.

    The Last 4 digits of Serial number 0109

    Company File ID 1

     

     

    Thank you

    Jessica

     

  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi Jess 

     

    Thank you for confirming that information


    All run for you. If you have been using the company file around the time of this post, do ensure that you do close down and reopen the company file before trying to open that employee's card.

    Do let us know how you get on and if you require further assistance.

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