FEB double super payment and again 1st April

Funny. I thought I made a maistake and have been trying to figure out how to fix the double payment of super in FEB

Image my suprise when it happenned again 1st  April
Then I came here to find out MYOB was doubling payments in FEB to super but would be informing every one who was affected.

Funny - I didnt get informed

And now it has happenned again

Great.

superannuation@myob.com (superannuation@myob.com)
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That was confusing
Tracey_H (MYOB Moderator) merged a reply

I thought I was doubling up. ouch

Hi leibholdqpbc 

There was an issue in February where super payments were deducted from bank accounts twice. If that payment was deducted twice, emails were sent to impacted users with instructions on how to resolve this.

If the payment wasn't deducted twice and it had the status Processing payment, users needed to reverse and reprocess the super payment.

Due to the changes to super processing, payments are now deducted by SuperChoice. I'd recommend checking if you have processed a payment for the same period twice, if you haven't processed that period twice you'll need to contact SuperChoice to find out why it has been withdrawn from your account twice.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

I was not contacted for a double payment from my bank for super in feb.

I included screen shots which showed a single payment for super 1st april.
Then the bank feed which matches the bank which has been hit twice.

I have no logon details or support contact for super chopice which MYOB decided to use in Feb onwards
I have logged a support call with them but I fully expect a check with myob how they are using our API to result from that.

Hi leibholdqpbc 

Contact details for SuperChoice are included in the PDS linked to the acceptance form, they are:

PayClear and SuperChoice may be contacted as follows:
• Address: Level 8, 35 Clarence Street, Sydney NSW 2000
• Email: services@superchoice.com.au
• Phone: 1300 659 456 between 9.00 am and 5.00 pm (NSW time)

As the payment was processed in your software once but deducted twice you will need to contact SuperChoice. Once you have details on what that payment relates to, eg Batch #, contribution period, I'll be happy to assist with what has been recorded in your software.

I raised a helpdesk ticket yesterday


Hello xxxxxx,

We got it. Thanks. Your support ticket number is (175xxx).

One of our Client Services Team will action your support ticket shortly.

Have more information?
Although this is an auto-generated email, you can reply to this email and include any other information useful to help answer your support ticket.

Alternatively, you can Sign in to our Help Centre using the link below to respond or view any updates to your ticket. If you are new to SuperChoice, you will need to Sign up using the email address you logged the ticket with. Then, your ticket will appear in your account. If you’ve emailed us before and haven’t set up an account, we will ask you to set a password.

What are the steps to remove super choice from myob payroll and or any thing to do with my business and bank accounts ??

This sytem has twice removed super payment rtwice and there is NO recourse or suppport.

Thanks for your email, however, there might be some misunderstanding regarding support if you are a MYOB client. 
 
All queries must go through to MYOB regarding all Super related. 
 
Should MYOB require assistance and they cannot find answer in the portal from our end, then they will lodge a ticket for us to investigate. 
 
Therefore, i have forward this email to MYOB and they should be able to look into the payments and submission on their software and cross check that on our portal.