Forum Discussion

Hemasri's avatar
Hemasri
Experienced User
4 years ago
Solved

Login error for MYOB Team Kiosk app

hi,

I have installed MYOB Team Kiosk , just doesnt allow me to login .

I  am using AccountRight 2021 .

 

I have checked with the solution points from earlier posts but still no success.

 

Kindly help me solve this

 

Thank you,

 

Hema

  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi Hemasri, 

     

    Thank you for your post. Can I please confirm if you've set up MYOB Team before attempting to login to the Kiosk app ? If not, our help article Getting started with MYOB Team has the instructions on how to set this up before setting up the Kiosk app. Once MYOB Team has been set up the Approving manager can set up the Kiosk, our help article Setting up and using MYOB Team on a tablet kiosk has the instructions on how to do this. 

     

    If you have set this up and you're still unable to login, can you please confirm what the error message is that you're getting when logging in ?

     

    Please do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

10 Replies

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  • Hemasri's avatar
    Hemasri
    Experienced User
    4 years ago

    hi,

     

    I am having trouble setting up my Kiosk Login for MYOB Team.

     

    I have the administrator access

    I am able to use the Admin portal no problems , but not able to login the Kiosk.

    Says.

    "We didnt recognise that email or password. Please try again....

     

    Please help as we want to roll this out from tomorrow -start of the year.

     

    Thank you

     

    Hema

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi Hemasri, 

     

    Thank you for your post. Can I please confirm if you've set up MYOB Team before attempting to login to the Kiosk app ? If not, our help article Getting started with MYOB Team has the instructions on how to set this up before setting up the Kiosk app. Once MYOB Team has been set up the Approving manager can set up the Kiosk, our help article Setting up and using MYOB Team on a tablet kiosk has the instructions on how to do this. 

     

    If you have set this up and you're still unable to login, can you please confirm what the error message is that you're getting when logging in ?

     

    Please do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Hemasri's avatar
    Hemasri
    Experienced User
    4 years ago

    Yep!!

     

    Got my Myob Team Kiosk setup . 

    My issue is , the employees in my factory are in different areas , the Kiosk is in one place. so it is sort of hassle for them to come to the Kiosk everytime they take a break , in and out entry .. is there a way they can do it once a day both in and out time or any breaks ..

     

    Thanks,

     

    Hema

  • Hemasri's avatar
    Hemasri
    Experienced User
    4 years ago

    something like this

     

     

    To enter a timesheet
    1. Go to the Payroll command centre and click Enter Timesheet. ...
    2. In the Employee field, type or select the employee's name. ...
    3. If you are recording details for a week other than the current week, select the required week: ...
    4. Enter timesheet details .........

     

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi Hemasri, 

     

    Unfortunately this cannot be done with Kiosk app, they will need to record it through the kiosk at the time of taking there breaks. There are different options in MYOB Team to enter timesheets, the employees could use the MYOB Team mobile app to record there timesheets, information on this can be found on our help article Using the MYOB Team mobile app. 

  • Hemasri's avatar
    Hemasri
    Experienced User
    4 years ago

    Hello Melisa,

     

    Got it working .

     

    I have tried to create the time sheet using the web portal - From Payroll .

    I have entered the start and end time , have given a half hour break for lunch. the time shows 7.5 hours in the web , but when i come back to app and click on Enter Time , it shows only 7 Hours. so am wondering what is happening here  and to get it reflect what was entered in the browser Myob Team.

     

    Thank you ,

     

    Hema

  • Hemasri's avatar
    Hemasri
    Experienced User
    4 years ago

    This is something which is really unusable . has anyone else had this issue??

     

    kindly help with the solution for this .

     

    thank you

     

    Hema

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi Hemasri, 

     

    So I can take a look into this for you, can you please attach a screenshot of the timesheet you've entered in the MYOB Team Admin portal and a screenshot of what appears in the app for you. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi Hemasri, 

     

    Thanks for the screenshots. This is something that has been raised with our product team who are currently investigating, at the moment we don't have a work around however it is recommend to double check the figures that have come across into the timesheet. 

     

    Please do let me know if you have any further questions. 

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