Forum Discussion
- vidario1Trusted User
If you're in a hurry you may be better off calling MYOB, or get on to live chat with them. Response time here can vary.
- Shella_AMYOB Moderator
Hi Chloe123
Thank you for your post. I'd be happy to assist you with this however as I wasn't able to pull out your account, may you please send me the following information through private message so I can proceed:
- Serial Number
- Company File ID
- Account Name (Company Name)
- Your full name and email address
We will be waiting for your response.
Cheers,
Shella_A
- Shella_AMYOB Moderator
Hi Chloe123
Thank you for your response and patience. We are glad to let you know that we’d run a few background tools on our end and your account is now fixed. We recommend logging out completely before logging back in again before proceeding with adjusting your employee files/card details.
If you need further help, don't hesitate to start a new post and we'll be happy to assist.
And if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Shella_A
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.