MYOB Super Not Processing

I would also like to know the answer to that please.

HI CazHutz 

Thanks for your post. Can you please check the Super fund name entered into your software matches what is on the ATO Super fund look up page: superfundlookup.gov.au 

Then make sure the employee is registered for the correct fund as some funds share the same USI. 

Once that has been done reverse and reprocess the super payment.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hi Tracey,

Thank you for the response.

I have quite a few to go through and check/change.

Can you please confirm if the Super fund name in MYOB needs to be the name registered against the ABN or the product fund name against the USI?

ie. ABN 65 714 394 898 is "The Trusee for AustralianSuper"  whereas the USI Product name is "AustralianSuper" .

Would just like to confirm before I change them all - thank you.

Hi Tracey,

I've updated all of the Super Names and resubmitted and it is still saying "Processing Payment" in the Status.
I'm trying to phone MYOB but have been on hold forever. Any assistance would be greatly appreciated please. 

Hi CazHutz 

If that payment is still stuck in Processing payment can you please send me a private message with the following information:

• serial number
• business name
• primary contact name

Thank you Tracey, I have just sent you a private message.