For some reason the notifications on the MYOB team app has stopped popping up.
Employees are not getting any notifications of rosters being published or updated.
Managers are not getting any notificaions for any leave requests
Hi Braddles842,
Yes, you're right. Our team is aware of the issue with notifications in the MYOB Team app and they're currently working on it. I've also gone ahead and passed your account details to the relevant team so they can take a closer look for you.
Regards,
Sai
Hi hmhospitality,
Please try uninstalling and reinstalling the MYOB Team app. This can often fix any underlying issues with notifications. Make sure that the app is updated to the latest version. If not, update it and test again.
Regards,
Sai
Tried that as well. The notifications have stop for everyone in the company.
Hi hmhospitality,
Please try to clear the app cache as well. If it's still not working, try to delete location and reinvite. If the issue persists, please reach out to our live chat agents through our virtual assistant MOCA or submit a case via MyAccount to resolve this efficiently.
Regards,
Sai
This issue still persist for us. Tried different browsers, deleted cache, reinstalled app, create new location. However cannot get alert in myob team app for rosters
Hi ak6180,
Thanks for trying the troubleshooting steps. Since the issue persists despite your efforts, it would be best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can investigate this further and assist you in resolving the issue.
Regards,
Sai
this is an issue for us as well, I just chatted to support and I understand myob are working on this now, is this correct?
Was this fixed? This has happened to me now as well. I've tried all the suggestions.
Hey Rabbit22,
Really appreciate you taking the time to run through all the troubleshooting steps on your end. This issue with MYOB Team app not sending notifications has already been raised with our team. I've popped you on the list of affected users so you'll be kept in the loop once it's all sorted. Hang in there— we know how important those notifications are, and we're working to get things back on track.
Cheers,
Doreen
Hi, wondering if there is a solution to this problem yet? We have recently transitioned to MYOB team and so far it's causing grief that these notifications are not being sent?
