Forum Discussion

hmhospitality's avatar
hmhospitality
Experienced User
27 days ago

MYOB Team app Notification Issue

For some reason the notifications on the MYOB team app has stopped popping up. 

Employees are not getting any notifications of rosters being published or updated.

Managers are not getting any notificaions for any leave requests

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi hmhospitality,

     

    Please try uninstalling and reinstalling the MYOB Team app. This can often fix any underlying issues with notifications. Make sure that the app is updated to the latest version. If not, update it and test again.

     

    Regards,

    Sai

     

  • hmhospitality's avatar
    hmhospitality
    Experienced User

    Tried that as well. The notifications have stop for everyone in the company. 

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator

      Hi hmhospitality,

       

      Please try to clear the app cache as well. If it's still not working, try to delete location and reinvite. If the issue persists, please reach out to our live chat agents through our virtual assistant MOCA or submit a case via MyAccount to resolve this efficiently.

       

      Regards,

      Sai

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