Hello, a staff member has added a few timesheets but after she lodges it, it says "Timesheet Successfully Submitted' however when she goes back to her home screen there is no record of the timesheet. I have checked in the payroll portal and I can see several timesheets for the same day lodged for her.
She has deleted and re-installed the app, I have removed her from the team and re-invited and she has cleared the App's cache.
Can you help?
Hi gillianpenrose,
I understand that one of your employees is having an issue with the MYOB Teams app where submitted timesheets are not appearing on the home screen. This is a known issue that has been reported by other users as well. I have created a case for you and relayed it to the relevant team for further investigation. While we can't provide a specific timeframe for when this will be fixed, you may submit timesheets on behalf of your employees as a temporary workaround. For more information on how to submit timesheets on behalf of your employees, you can refer to this link.
Best regards,
Doreen
Hi Doreen,
Has there been any updates on this issue being fixed?
