Forum Discussion

SDuddy's avatar
SDuddy
Experienced User
2 years ago

MYOB Teams showing incorrect times

Not sure what is going on with this.  Employee is entering his times correctly, as shown in screenshot for timesheet.  But if he goes into the summary page, it is showing all the wrong times.  It is the correct hours worked, and it is coming through into the approvals area as per the individual timesheet.

 

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi SDuddy,

     

    Thank you for your post and patience in waiting for our response.

     

    We have conducted a thorough check on our end and have not encountered a similar issue before. This is the first time we've encountered this issue, and we appreciate your patience as we work to resolve it. Here are some troubleshooting steps we recommend:

    • Uninstall and reinstall the MYOB Teams app.
    • Check device settings to ensure the date and time are correct.
    • Delete and invite employees.

    If none of these steps resolve the issue, could you please confirm if this only happens for one employee and if you've tried to re-enter the timesheet?

     

    Please let us know if you require further assistance.

     

    Cheers,

    Princess