Forum Discussion

Ruth1's avatar
4 years ago

Need to reverse super payment as second payment has been returned

I had one super payment returned wrong member number and have reversed and will resend payment once information corrected. I have now received a second super payment returned account closed. I went in to reverse the payment again but cannot reverse as the first payment returned shows in the payment and will not let me proceed as it hasn't been reprocessed yet.

 

Will it let me reverse once I have reprocessed the first returned payment? Or how else can it be reversed and resent to new super fund?

 

 

1 Reply

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  • Sam_R's avatar
    Sam_R
    Former Staff
    4 years ago

    Hi Ruth1,

     

    Apologies for the delayed reply, were you still needing assistance with this? Please let me know, happy to assist!