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ridgesec's avatar
ridgesec
Contributing Cover User
3 years ago
Solved

Paryoll not recording

Have just processed payroll twice and it is not recording, is there an issue?

5 Replies

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  • Hi ridgesec 

     

    Are you getting any error message while trying to record the payrun or is it showing $0 amounts at the declaration window ?

  • ridgesec's avatar
    ridgesec
    Contributing Cover User
    3 years ago

    No error message just not recording the payroll 

  • ridgesec's avatar
    ridgesec
    Contributing Cover User
    3 years ago

    When it runs through to record it comes up with $0 as the payroll and hence I cannot pay the staff

  • ridgesec's avatar
    ridgesec
    Contributing Cover User
    3 years ago

    I think I need a script run on my file, I have identified where I think the issue is, but need to get this done.

    Can someone please make contact?

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi ridgesec 

    Can you please send me your product serial number and company file name by Private Message, and I will run the scripts to fix this issue.