Pay Super Portal - payment to Colonial First State

Question

We processed all Jan-Mar 2022 super payments for employees through Myob's pay super portal on 7/4/22, but we notice payment to one fund hasn't gone through (it is still sitting in the "Pay Superannuation" section as unpaid and when I click on it is says that the employee's membership number is invalid). I have phoned the fund (Colonial First State) and checked that the membership no., USI/Spin no. and the ABN are all correct. I have tried to process it again but it keeps coming up with the same "invalid membership number" error message. I phoned Myob 2 days ago and they said they think it could be a problem with the software not allowing this super payment to Colonial First State's super fund. This is urgent as it will be accumulating interest by the ATO for now being a late payment.&nbsp; Could you please advise if you are aware of problems with making super payments to Colonial First State through your pay super portal and if they are being addressed?&nbsp;

melisa_d · Answer

Hi&nbsp;Jamdev,&nbsp;
&nbsp;
Thanks for your post. Can you please confirm the ABN and the spin/USI number for this fund so I can take a look into this for you.&nbsp;

jamdev · Answer

Hi Melisa, sure, here they are:&nbsp;SPIN/USI:&nbsp;FSF0361AU/FSF0361AUFUND ABN:&nbsp;26 458 298 557REGISTERED NAME:&nbsp;CFS FIRSTCHOICE EMPLOYER SUPER-EMPLOYER SUPERANNUATION FUND&nbsp;I look forward to hearing from you.&nbsp;Kind Regards,Niah Brown

melisa_d · Answer

Hi&nbsp;Jamdev,&nbsp;
&nbsp;
Thank you for the details.&nbsp;For&nbsp;Colonial First State Super FSF0361AU, the member prefix number must be '065'. Can you please try this and let us know how you go ?
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

jamdev · Answer

Yes, we were aware of this, we had 065 before the employees member number and it will still not go through, so there is something else going wrong.&nbsp;Kind Regards,Niah Brown

jamdev · Answer

We were previously advised by a Myob representative that we had to add 001 before the member number starting with 065. So when we go to pay our July Super, we will drop the 001 so the member number just starts with the numbers 065XXXXXXXXX (065 followed by the remaining 9 digits of the member number). Does this sound correct?

Also, as paying Colonial First State super didn't work through the Pay Super portal, we paid Colonial First State direct through our super clearing house to avoid ATO late fees. So if we go into Payroll and Pay Superannuation, these Colonial First State super payments for this employee are still sitting there as unrecorded. As we paid these offline through our clearing house, can you please tell us how we record these as paid in Myob without sending these payments out through the Pay Super portal to be paid again?

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Pay Super Portal - payment to Colonial First State

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