Forum Discussion

mkjbar's avatar
mkjbar
Experienced Cover User
6 years ago

Payroll error

We are having been alerted by a couple of staff members around an error in their pays.

Despite having the correct rate in their card, an incorrect rate is happening when processing pays. 

From what we can see this has only been happening over the last 3 pay period.

This could be a potential problem with underpayments of staff.

Does anyone know what could be causing this?

Please see attached.

3 Replies

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  • Hi mkjbar 

     

    I'm very sorry that no one has replied to you yet. Thanks for providing those screenshots. So that I can look into this for you can I also get a screenshot of the employee card>>Payroll Details>>Wages tab?

  • mkjbar's avatar
    mkjbar
    Experienced Cover User
    5 years ago

    Apologies i didnt see this message.  Please see attached.  This is still happening.

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    5 years ago

    Hi mkjbar 

     

    I have sent you a private message regarding this. Please do let me know how you go.