Forum Discussion

Over-Boots's avatar
Over-Boots
Experienced Cover User
3 years ago

Payroll not completeing

This weeks payroll end up with unfamiliar screens and the payroll run will not complete

Screen shsots below

  • SamaraM's avatar
    SamaraM
    Former Staff

    Hi Over-Boots 

     

    Thank you for your post. This error needs to be raised with our Data File Repair team in order to investigate further and repair if required. 

     

    Can you please send me the following through Private Message:

    • Serial number (or client ID)
    • Account name 
    • Primary contact name 
    • Confirm if the file is kept online or locally