Forum Discussion
- Melisa_DFormer Staff
Hi highettyc,
Thanks for your post. If you're still experiencing this can you please retrieve the diagnostic log of the AccountRight file and attach it to this thread as a .TXT file after you've attempted to process payroll so we can take a look into this for you.
- highettycExperienced User
Can please somebody get back to me urgently so we can get this resolved? I have just spent 1 hr 30 mins on hold trying to speak to a payroll specialist before the line was cut off!
- Melisa_DFormer Staff
Hi highettyc,
Sorry to hear about this. I'm looking into this with our teams, they have asked if you can confirm and try the following:
- Clear your AccountRight cache
- Once cleared, can you process a pay for 1-3 employees. Does this work ?
- If it doesn't work can you try for a single employee
- Can you confirm the date range of pay period
- Confirmation of the payroll year in setup > General payroll information
If the above troubleshooting doesn't work, can you try via the web browser to process a pay. Does this work ?
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