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1 Reply
- CloverQ3 years agoFormer Staff
Hi RYUSHIDOMAN
I suspect that the pay run was reported to ATO as an update event instead of a new pay event, update events does not send the pay run value, it updates the YTD figures only.
To check that please go to the Payroll reporting centre > STP reports, click on the pay event line then check if it's an 'update event', here is an example:
If it is, then it's correct that the Gross will be 0. In this case, please click on the last pay event reported > View employee YTD report, make sure the YTD figures in this report are correct and match with your Payroll Activity Summary report.
Please feel free to let us know how you go or if you have any further questions.
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