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debmgws's avatar
4 years ago

Payroll timing out

For the last few weeks, my payroll is timing out at the point it should be bringing up the STP reporting pop up.   I tried extending the timeout option but I am using Windows 11 & it appears different to the help topic so not sure if this is done correctly. 

 

I run two different payrolls on a Monday, one for salaried staff (8 employees) which is fine but the one for staff paid by the hour crashes everytime.  Diagnostic file attached - thanks

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  • Sam_R's avatar
    Sam_R
    Former Staff
    4 years ago

    Hi debmgws,

     

    Thank you for your post and for providing these details along with the log.

     

    So that I can look into this further, could you please send me a private message with your product serial number + business name?