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hillview's avatar
hillview
Contributing Cover User
3 years ago

Payroll URGENT PLEASE

I am using the online version of MYOB as I am working out of the office and I am trying to send through my payroll details however the below error report keeps on showing. Please help
 
Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: 0666d3d9-eb08-4702-b9ec-ca61bc9d8ed1.
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Record and report

 

1complete

Select pay period

2complete

Calculate pays

3incomplete

Record and report

4incomplete

Prepare pay slips

5incomplete

Done!

Pay cycle
Weekly
Pay period start
Mon 10/10/2022
Pay period end
Sun 16/10/2022
Date of payment
Mon 17/10/2022
Total net pay
$24,045.93

1 Reply

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  • Sam_R's avatar
    Sam_R
    Former Staff

    Hi hillview,

     

    Thank you for your post, however, sorry to no one has responded to you.

     

    In case you were still needing assistance with this, the workaround would be to create a new pay run and start again. 

     

    This error is generally caused by the pay run being started, then saved & Closed, and then a user has edited something (e.g. a timesheet or adding a pay item to an employee) before resuming the saved pay run.

     

    Alternatively, if the pay includes a Lump Sum E pay item, the pay items are below a total of $1,200.

     

    If you were having further trouble, please do let me know. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.