PaySuper won't accept one of the staff so that I can pay everyone's super

Hi,

It's ok I changed the Super fund from CFS wholesale to CFS personal and that has allowed me to pay it.

Thanks for your assistance.

Hi Annie9,

Thank you for your post and those details. 

Could you please advise which error displays when you try to make payments through PaySuper? If possible, could you attach a screenshot of this error? (Hide/remove any sensitive information)

Hi Sam,

I was able to reverse the incorrect super amount and repost the correct payroll for the staff member. However, a cross still appears next to her name for each fortnights pay in the last qtr.

Her super fund is Colonial First State and apparently there were problems paying her super last year when we were using Essentials, we have now switched to AccountRight. At the time MYOB had to add her super fund on but I don't know if they only need to do that once, or again since we have changed software.

Are you able to confirm?

Hi Annie9,

Thanks for letting me know. 

Could you please advise the exact message that appears when you 'hover' over the red cross?

Yes, it says "you need a valid membership number for this employee". This is the problem that we have had before when using Essentials and we had to use a certain account number instead of her "normal" member number. Just to make sure I did try her member number but this didn't work either. 

Hi Annie9,

Thanks for updating this post and advising how you resolved the issue - great to hear it's now working. 

Please reach out if we can assist any further.