Processing of Payroll shows $0.00 amounts

I have just recorded payroll and this has appeared:
Cheques Recorded: 0 Amount: $0.00
Electronic Payments Recorded: 0 Amount: $0.00
Cash Payments Recorded: 0 Amount: $0.00

Please help! I need to do payroll today...

Hi BFEmma 

If your file is online I can run a script which should resolve this for you. I'll need you to send me the last four digits of your serial number and the Company file ID (Help>>About MYOB>>AccountRight)

Thanks Tracey.  We work offline on a network library, but can i put it online and then go offline again?? Our company file ID is 7 and last 4 digits are 8903.

Emma

Hi BFEmma 

Your file does need to be online in order to run that script. Having a look at your account it looks like you've been speaking to phone support. Have you been able to get this resolved? 

Hi Tracey

No I am still on hold - it's now been 45 minutes. I'm waiting to see who can help me first as I need to do this payroll today. If you can help me out I will hang up as this wait time is ridiculous.

Thanks

Emma

Hi BFEmma 

Don't hang up, because your file is offline the phone support agent will be able to help you. I can't help unless your file is online.

Let me know how you go.