Forum Discussion

icey's avatar
icey
Contributing User
4 years ago
Solved

reach the limit of confirmation and my company file is read only

please help me to confirm my company file which is int the read only mode, can't enter new transaction

 

 

regards

issac

  • CloverQ's avatar
    CloverQ
    4 years ago

    Hi icey 

     

    I'm happy to take a look, could you please send me a private message with the following information:

     

    - Your serial number

    - Business name, primary contact person's full name and email address registered with us.

    - Open the company file in Read Only, go to Help > About, either provide a screenshot of it or grab the product name, version number and Company File ID number please.

     

    You can send the private message by mouse over my avatar and choose 'Send a message'.

3 Replies

Replies have been turned off for this discussion
  • CloverQ's avatar
    CloverQ
    Former Staff
    4 years ago

    Hi icey 

     

    I'm happy to take a look, could you please send me a private message with the following information:

     

    - Your serial number

    - Business name, primary contact person's full name and email address registered with us.

    - Open the company file in Read Only, go to Help > About, either provide a screenshot of it or grab the product name, version number and Company File ID number please.

     

    You can send the private message by mouse over my avatar and choose 'Send a message'.

  • icey's avatar
    icey
    Contributing User
    4 years ago

    dear

     

    thanks for reply, attached is screen short

  • CloverQ's avatar
    CloverQ
    Former Staff
    4 years ago

    Hi icey 

     

    Thanks for the screenshot. As it contains your serial number information, we didn't allow it to display here. Please do not post sensitive account information on the public board, instead please send them to moderators privately when needed. 

     

    I've sent you a private message with additional information regarding your account. You can find the message by clicking on your avatar from the top right corner, then click on the mail icon.

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