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NJAPD's avatar
NJAPD
Contributing Cover User
2 years ago

Reversed a pay twice?

Morning,

 

I have done something very confusing. I needed to reverse a payroll transaction, which I have done, however before I processed the new payroll transaction I somehow reversed the original payroll transaction again. (There is 2 reversals now showing for the same cheque ID number). I dont even know I how I did this.

each of the reversal transactions have different ID # but have the same Memo cheque reversal number in them.

I have then processed the correct payroll transaction but I cant delete or reverse one of the reversals, its says 'This pay is a reversal of a previous pay transaction. To fix any mistakes you will need to create a new pay transaction instead of reversing it'.

Now to even it all out I can just easily manually process another pay to match one of the reversals to it will cancel it out but is there any other way that I can just delete one of the reversals that I have done somehow?

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