Forum Discussion

Ann-Favelle56's avatar
Ann-Favelle56
Cover User
3 years ago

SMSF Super Fund ABN error

I am trying to pay Super for the July to Sept quarter, and for the first week in July against 2 employees who have the same SMSF an error is showing that the ABN is incorrect, yet for the rest of the quarter there is no error for them. I have been on to Myob for almost 3 hours on and off and have got nowhere, a report they wanted emailed through showed no error where there should have been one. Bashing my head now.

  • CloverQ's avatar
    CloverQ
    Former Staff

    Hi Ann-Favelle56 

     

    Sorry to hear you are having difficulty processing Superannuation payments.

     

    When you use Pay Superannuation to record payments, the system will check varies of details starting from the top of the list, it will stop on the first error it finds for that employee and does not check further until that error is resolved. Therefore, please do mouse over the red X icon for more error details, then resolve it accordingly.

     

    In your case, if it's showing the SMSF super fund's ABN is incorrect, please do verify that the correct fund details are entered in AccountRight, the correct SMSF is linked to the employee card, and if the fund had any changes recently.

     

    If you have any further questions please feel free to let us know.

    • Ann-Favelle56's avatar
      Ann-Favelle56
      Cover User

      Hi, The error is incorrect ABN, yet it only shows the error for the first weeks pay, all the other pays in the quarter for these employees are not showing any error, so I can pay 12 weeks Super, just not the first. It does not make sense. 

      The ABN number is correct and so is the fund name???

      • Freman's avatar
        Freman
        Trusted Partner

        If you haven't already, actually check the ABN on the ABR website;

        https://www.abr.business.gov.au/

         

        It maybe the correct ABN when the employee supplied it but it might well have been cancelled subsiquently.

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