Hi, can anyone tell me please why the above message keeps appearing when i go into the Payroll reporting Centre? It's been happening since thursday last week.
Thanks
Jackie
Hi Chris, I have tried logging a console log, however, there is not an actual "error" message, just not able to connect to the ATO via the payroll and the attached message appears instead of the boxes to enter your name and submit to the ATO. Just as you see attached.
Hello acc23
Are you able to please send a console log when the error pops up? I have linked our Help Article which will give instructions on how to get the console log.
Once you have done that, are you able to please try logging into the web browser version of AccountRight at app.myob.com in your Google Chrome browser and see if the same issue happens?
Please let me know how you go.
In my web browser, i dont get the same message it lets me in..
Hi the same thing is happening to me. Although it is ok in the chrome browser just not on MYOB. And the other lady I work with, her MYOB is fine!
Is this what you wanted?
did you get it sorted at all?
No not sorted at all. Still doing the same thing.
Hello Everyone
Our team is currently investigating the cause of this issue.
Can you please check the version of windows you are on, if it isn't up to date, can you please update and then try again? Please let me know what version you were on, the version you upgraded to, and if it still gives you the error.
As a current workaround, you are able to put your file online and then log in using the browser version at app.myob.com and process the pay run.
I received the same message today (Wednesday) trying to lodge payroll for several entities on several computers. It appears the problem is wide spread. For the support - windows 10 physical and virtual machines, latest updates and patches applied.
