Forum Discussion

DPL's avatar
DPL
Experienced Cover User
4 years ago
Solved

Somethings gone wrong and Accountright needs to close error

Hi, am getting this error again on an employee file, cant open any transactions for them, or their card file.

 

The wait on the phone is horrendous, can you let me know what you need to fix this please?

 

Thanks!

  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi DPL, 

     

    Thanks for your post. Please confirm the last 4 digits of your product serial number and the file ID of the file you're having this issue with (This can be found by going to Help > About MYOB AccountRight) so I can arrange to have a script run over your file to fix this. 

4 Replies

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  • DPL's avatar
    DPL
    Experienced Cover User
    4 years ago

    Hi Melisa, yes it is all good, thanks :)

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi DPL, 

     

    Thanks for your post. Please confirm the last 4 digits of your product serial number and the file ID of the file you're having this issue with (This can be found by going to Help > About MYOB AccountRight) so I can arrange to have a script run over your file to fix this. 

  • DPL's avatar
    DPL
    Experienced Cover User
    4 years ago

    Serial 9946

    File ID 10

     

    Thanks Melisa :)

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi DPL, 

     

    Thanks for confirming that, I've had the script run over your file. 

     

    Do let me know how it goes. 

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