Standard pay details not carrying over to process pay MYOB 2022.3

Hi KGLAccountants 

Thanks for your message. Did you select pay fortnightly employees when you processed payroll? It seems from the screenshot the pay period is set to weekly.

For me to investigate this further I would need a bit more information.

• Are you able to send screenshots that include all the information (i.e. employee's name)?
• Can I also get a screenshot of the Wages Information for the Base Salary?
• And also a screenshot of your Wages tab under Payroll Details?

You can send these via Private Message. Note: you can only send me image files (click on photos to add these). You can take screenshots of these windows by using the Windows-key+shift+s.

Hi, I have private messaged you the screenshots.
The first screen shot said weekly I have included a new one that says fortnightly.
I did not change anything this is just another little quirk. When I first go into this tab it says weekly but when I leave and go back in it is reverted back to Fortnightly.
I am happy for you to remote in and have a look.
Also the employee I send you is only one of the many employees that this is happening to.

Hi, I have not heard from anyone in relation to the MYOB issue I am having.  What are my next steps in getting this sorted.

Hi KGLAccountants 

Thanks for your message. You should have received a private message from me.

I have the same problem since latest version my standard pay is not coming accross to process payroll please help

Hi chebella 

Did you select Process all employees paid: Fortnightly when you processed payroll? That is, if the pay period is set to fortnightly. Also make sure they don't have a termination date on their card file.

For me to investigate this further I would need a bit more information.

• Are you able to send screenshots that include all the information (i.e. employee's name)?
• Can I also get a screenshot of the Wages Information for the Base Salary?
• And also a screenshot of your Wages tab under Payroll Details?

You can send these via Private Message. Note: you can only send me image files (click on photos to add these). You can take screenshots of these windows by using the Windows-key+shift+s.