STILL can't process first pay run for the new financial year!!!!

Hi LJZ,

You're welcome! I'm really glad I could help. If you have any more questions or need further assistance, feel free to reach out. 

Cheers,

Princess

Hi LJZ,

Sorry to hear about the ongoing issue with processing your pay run. I understand the urgency, and I've applied a fix script to your file to address the issue. Please try reporting your payment again. Ensure to clear the cache and check payroll reports before reporting to ATO. 

If you're still encountering problems with processing payments via STP, I recommend visiting our support sites like myob.com/support or myaccount.myob.com to use MOCA, our virtual assistant. MOCA can provide immediate assistance and, if needed, will connect you to our live chat team for further support.

Cheers,

Princess

Hi Princess_R

Thanks for attempting to help me quickly.  I have cleared my caches (for both MYOB desktop and Google Chrome) and I regret that I am still unable to record/report my pay run.  :(   I had reached out to MYOB via myob.com/support on Monday but still haven't had a response to my ticket.  As a result, the only option it appears I have left to try is MOCA per your suggestion.  Thanks again for trying.  Sooo frustrated!  :(

Good morning Princess_R

Thank you for your ongoing support with this.  I ended up following your suggestion and reached out to the MOCA team last night. Joana ran a script for me and I was eventually able to process the pay run (yayy!).  My latest issue now though is it as removed ALL staff employee entitlement balances (for annual leave, sick leave, TOIL and long service leave).  :(  Is there any way of fixing this?  Or am I going to need to print each employee's last pay slip for FY2023-24 to retrieve their former balance and manually add on the leave activity that has occurred in this first pay run for the financial year?  Thanks in advance for your feedback Princess.

Hi LJZ,

Thanks for your response! We are currently aware of this issue. As a temporary workaround, you can void the pay run and then enter the hours for the accrual from the previous payroll year. Your patience and understanding during this time are highly appreciated.

Feel free to get in touch if you need more help.

Cheers,

Princess

Thank you for your guidance Princess_R

I will proceed accordingly but can I please ask - if we void the pay run and reinstate the leave entitlement balances manually, and then MYOB resolve the issue, is this likely to result in a double-up of reinstated entitlements?  (i.e. is there a chance that MYOB will be able to reinstate the 'carry over' balances in which case we will then need to adjust and/or remove our manual 'balance adjustment' entries?  Sorry Princess!  It might not be a question you can even answer at this point and perhaps we will just need to monitor this and/or wait for updates from MYOB).

Hi LJZ,

Awesome, you're moving forward with the workaround! Just to put your mind at ease, manually adjusting your leave balances won't cause any double-ups. Once the pay run script issue is sorted, any figures you've entered won't be duplicated. So, you're all good to go!

Feel free to get in touch if you need more help.

Cheers,

Princess

Thanks so much for all your help Princess_RVery much appreciated.

Have a great day!

Lyndall  :)