Forum Discussion

Contributing User

4 years ago

Solved

STP Error: Accountright subscription is required for STP

Hi,

I previously finalised STP for FY 2020-21 on 30th of July and it was successful. However, when an employee lodged their tax yesterday, it didn't appear as tax-ready in their MyGov. I then tried to log-in and my payroll reporting section now state the following error: "You need an AccountRight subscription to use STP". I have a paid Accountright Premier subscription and I was still able to login to payroll reporting as of last week.

Cheers,

Tyrone

Yanike_S
4 years ago
Hi,

Yes, that is correct. I have adjusted that now. If you log in again, your file should confirm automatically if you are connected to the internet.

5 Replies

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Yanike_S
MYOB Staff
4 years ago
Hi TyroneMorley

Thanks for your post. This was due to a setting in your account on our end which I have reset now. You should be able to log in to the payroll reporting centre now.

Let me know if you are still having issues.
TyroneMorley
Contributing User
4 years ago
Hi,

The problem still exists and I still have the same error on the payroll reporting centre. I also have gotten an error over the last week regarding the failure to automatically confirm my company file online whenever I login. This may have something to do with it.

Regards,
Tyrone
Yanike_S
MYOB Staff
4 years ago
Hi,

Yes, that is correct. I have adjusted that now. If you log in again, your file should confirm automatically if you are connected to the internet.
Rob201064
Experienced User
4 years ago
Hi, I'm now having this issue after the 2021.7 update, I have confirmed our company file on line??

Thanks.
Melisa_D
Former Staff
4 years ago
Hi Rob201064,

Thank you for your post and welcome to the Community Forum ! Are you able to send me a private message with your serial number, full name and email address so I can take a look into this for you.