Forum Discussion

SamELinks's avatar
SamELinks
Contributing User
4 years ago
Solved

Super - Jan, Feb and coming into March

I am STILL UNABLE to process Jan & Feb Super. I have followed all suggestions and reversed and retried 3 times. Status continues to say processing.

I am struggling to get anyone from MYOB (specialist with authority) to speak to me, they continue to send me emails with Links which are not helpful.

I have followed all the instructions and the funds have not come from our bank, after originally being returned Feb 21.

I have de-selected all Aust Super employees as the last specialist told me this was the issue. However this too has not worked and the payment has not come form our bank after being processed 22.3.22.

Australian Super tell me the info MYOB told me was incorrect and "the Westscheme Division of Aust Super" is a closed fund and has been for many years. BTW - none of our employees were linked to the westscheme.

Please help me, as we have over 180 employees in each month to process, ans I am at a loss as to why it will not work!

We are also approaching the end of March, where I will need to process more payments.

  • Sam_R's avatar
    Sam_R
    4 years ago

    Hi SamELinks,

     

    Great to hear that's all working now!

     

    In most cases it is up to the employee to provide this information, as it relates to their own fund. However, I do understand there are cut-off dates for employers super payments, etc, so I'm currently seeing if it is possible to provide and advise this information as I do know how much of a time-saver this would be. 

     

    If you have any further queries in the meantime, please do reach out.

     

    Update - Ticket raised 

5 Replies

Replies have been turned off for this discussion
  • Sam_R's avatar
    Sam_R
    Former Staff
    4 years ago

    Hi SamELinks,

     

    Thank you for your post. 

     

    Could you please send me a private message with the following details so that I can have this escalated with our teams? 

     

    • Serial number 
    • Business name 
    • Your name + email
  • SamELinks's avatar
    SamELinks
    Contributing User
    4 years ago

    Not sure how to send Private message? When I click link takes me to page where the option of PM does not appear??

    Please advise and I can then give you the details requested.

  • SamELinks's avatar
    SamELinks
    Contributing User
    4 years ago

    Thankyou Sam R for escalating and finding solution. I only wish I could have accessed this information when the issue began on 21 Feb. All Super payments debited from account overnight.

     

    Is there a way in the future for us knowing in advance when these like issues may happen? We have 200 staff and they do not necessarily advise when changes have occured within their Super funds (assuming they know about it?).

     

    Thanks

  • Sam_R's avatar
    Sam_R
    Former Staff
    4 years ago

    Hi SamELinks,

     

    Great to hear that's all working now!

     

    In most cases it is up to the employee to provide this information, as it relates to their own fund. However, I do understand there are cut-off dates for employers super payments, etc, so I'm currently seeing if it is possible to provide and advise this information as I do know how much of a time-saver this would be. 

     

    If you have any further queries in the meantime, please do reach out.

     

    Update - Ticket raised 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.