Super - Processing payment

Hi Sally001, 

Thanks for your post. You can still reconcile this bank feed transaction as the transaction has been deducted from the bank account. Has the status of the payment since updated in the software ?

If it hasn't please let me know. 

Yes it has updated as "completed" now in the Manage super payments screen but its not showing the Bank rec screen to tick it off as reconciled?

I can't reconcile the bank account because its missing and in that Super screen it was paid from the Business bank account so why isn't is showing in the bank account in MYOB now that it is completed status? 

Hi Sally001, 

Are you using bank feeds or are you manually reconciling ? If you're manually reconciling can you please attach a screenshot of the super transaction and a screenshot of the reconciliation window.

Thanks for getting back to me.  I am using bankfeeds.  

First because of this Super incident of the reversal, my bank reconciliation screen "calculated statement" balance was out when reconciling up to the Super repayment point. Then I went undo and undo back to July and it still didn't correct itself.  I had to do a journal to fix that balance.

The Super incident happened on 23rd January and now all the transactions for that day are missing in the bank rec screen for 31st January.  When I went through Find transactions and deleted them, then fed them back through bank feeds, it unbalanced the "calculated statement balance" again!

When I tick off the wages for example for 23rd January, the statement balance is correct but now that Ive undone December reconciliation, all December transactions prior to 23rd January are outstanding with the January balance correct in MYOB. 

Then you can see on the paper bank statements for 23rd January, the next transactions are the ones I just ticked for wages (already balanced the calculated statement figure).  Plus there are more that are missing on 23rd January on the Bank rec screen even though they are in there and have been reconciled before.

Its a bit of a coincidence that the Super issue happened on that day too? I need someone from MYOB support to help me sort this out because it feels like it may be a corrupted file now and after using MYOB for 20 years, I've never seen such a mess!