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MrsTucker's avatar
MrsTucker
Experienced Cover User
6 years ago
Solved

Super paid twice to the incorrect fund

Hi,

 

I have reversed & paid the super to the incorrect fund again. I know, silly me.

 

I am unable to reverse the second payment.

 

How can I fix this please?

  • PaulBihet's avatar
    PaulBihet
    6 years ago

    I find the whole MYOB offered solution to process a single returned super payment way to cumbersome and not user friendly. 

    Here is my workaround 

    1. Create a liability account called incorrect super details 

    2. To record the funds received back into your bank account use receive money to your bank account from the newly created account 

    3. Ring correct Super fund and ask for their B-Pay details for paying the employee

    4. Process B-Pay via internet banking 

    5. Allocate B-Pay using Spend Money from bank account to incorrect super details account. 

    6. Bank feeds will all match Incorrect super account should now be zero and you can sit back and enjoy a cup of coffee 

    7. Correct the super details in MYOB!!!

9 Replies

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  • MrsTucker's avatar
    MrsTucker
    Experienced Cover User
    6 years ago

    Hi Theresa_D,

     

    I have worked out my problem. I called yesterday & realised I hadn't finished the transaction. I must have been interrupted by a phone call.  :):)

  • Theresa_D's avatar
    Theresa_D
    Former Staff
    6 years ago

    Hi MrsTucker 

     

    Thanks for your post. I hope you're finding plenty of useful tips, advice and support on the community forum. 

     

    For Reversing and reprocessing superannuation payments see the linked article. It includes additional resources if you have further issues. 

     

    I hope this helps! If this answers your inquiry please mark 'Accept as Solution' to help other users find this information easier. 

  • MrsTucker's avatar
    MrsTucker
    Experienced Cover User
    6 years ago

    Hi Theresa_D,

     

    I followed the instructions but it states that I have already processed & reversed these payments.

  • Theresa_D's avatar
    Theresa_D
    Former Staff
    6 years ago

    Hi MrsTucker 

     

    Have you reversed the first payment but not the second? Can you clarify what you mean that you cannot reverse the second payment? Is there still a double up? What steps have you completed (list form is easiest). Please provide additional details so I can further assist.  

     

    Keep me posted! 

     

     

  • PaulBihet's avatar
    PaulBihet
    Ultimate Cover User
    6 years ago

    I find the whole MYOB offered solution to process a single returned super payment way to cumbersome and not user friendly. 

    Here is my workaround 

    1. Create a liability account called incorrect super details 

    2. To record the funds received back into your bank account use receive money to your bank account from the newly created account 

    3. Ring correct Super fund and ask for their B-Pay details for paying the employee

    4. Process B-Pay via internet banking 

    5. Allocate B-Pay using Spend Money from bank account to incorrect super details account. 

    6. Bank feeds will all match Incorrect super account should now be zero and you can sit back and enjoy a cup of coffee 

    7. Correct the super details in MYOB!!!

  • MrsTucker's avatar
    MrsTucker
    Experienced Cover User
    6 years ago

    PaulBihetI thought your answer was a solution but the super fumd don't have a BPAY account to pay in to only the clearing house.

     

    I will have to try it the other way again.

  • MrsTucker's avatar
    MrsTucker
    Experienced Cover User
    6 years ago

    Theresa_DI have followed the instructions as I did for the first time. I am trying to reverse the second payment but it is stating that I have already reversed or processed this payment. 

     

    I'm not really sure what to do know as I can't just pay them by BPAY.

     

    Pleae advise

  • Theresa_D's avatar
    Theresa_D
    Former Staff
    6 years ago

    Hi MrsTucker 

     

    I'm glad you were able to get this sorted.  Feel free to utilize the community forum if you have other inquiries or advice. 

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