Forum Discussion

abc-def's avatar
abc-def
Contributing User
7 years ago
Solved

super payment

Hi,  I paid super through myob super portal end of Jan but the wrong bank account details were in the Myob super portal so payments declines. Have now changed bank account details in super portal, but when I find the dishonoured super payment I can’t confirm and pay. Everything else it Greta. Can anyone help me with this ? Thanks 

  • Neil_M's avatar
    Neil_M
    7 years ago

    Hi abc-def

     

    To avoid confusion you can delete the contribution in the MYOB Super Portal. That said this isn’t mandatory and having the old dishonoured contribution still within the Super Portal shouldn’t have any bearing on the newly uploaded contribution, even though it’s the same contribution information

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  • Neil_M's avatar
    Neil_M
    Former Staff
    7 years ago

    HI abc-def

     

    One way that you could get around this would be to create a new contribution file from your program and upload that to the super portal. As this would be a new contribution it should be able to be submitted through the super portal. Unlike the dishonoured contribution this is a fresh contribution and should be able to be submitted without issue

  • abc-def's avatar
    abc-def
    Contributing User
    7 years ago

    Hi Neil,   Should I delete the dishonoured items in myob super before I download Items again ? 

  • Neil_M's avatar
    Neil_M
    Former Staff
    7 years ago

    Hi abc-def

     

    To avoid confusion you can delete the contribution in the MYOB Super Portal. That said this isn’t mandatory and having the old dishonoured contribution still within the Super Portal shouldn’t have any bearing on the newly uploaded contribution, even though it’s the same contribution information

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