Forum Discussion

Davee's avatar
Davee
Contributing User
4 years ago

Super payment

Hi Myob Team,

 

We have had issues with prompt super payments since December.

 

Currently, employees are still waiting on March super to hit their fund.

 

We have raised a ticket 2 weeks ago and haven't received any help on this.

 

Is anyone else experiencing similar delay in super payment and late response ?

 

Can the Myob team please help.

 

Regards

1 Reply

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi Davee, 

     

    Thanks for your post and welcome to the Community Forum ! I'm happy to take a look into this for you, can you please send me a private message with the following information:

    • Serial number 
    • Your full name and email address
    • File ID (This can be found by going to Help > About MYOB AccountRight)
    • Date of the super payment 
    • Screenshot of the manage payments window of the super payment 
    • Super payment amount

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