Forum Discussion

lornev's avatar
lornev
Experienced User
4 years ago

Super payments via AccountRight Plus

I processed super payments for 2 employees in the SAME transaction.      

 

They have different Superannuation Funds so I think that I should have really processed them separately.  

 

When I check the payment under the appropriate processed Super Payment number it clearly shows that both employees have different funds. 

 

I processed this payment on 1st May and it has come out of our bank account (showing in Bank Feeds in Myob) but still showing today 4th May as Still Processing in the 'Super Payments' in 'Payroll' tab in Myob

 

Is this normal for the STATUS to take so long to change to COMPLETED? 

 

Thanks 

3 Replies

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi lornev, 

     

    Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with the following information:

    • Serial number 
    • Your full name and email address 
    • Paysuper payment amount 
  • lornev's avatar
    lornev
    Experienced User
    4 years ago

    Hi Melisa

     

    Were you able to ascertain what the problem is please?

     

    Thanks  

    L

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi lornev, 

     

    I've responded to your private message with information in regards to the. As mentioned if the status hasn't updated by next Monday by end of day please let us know so we can look into it. 

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