Super Payments

Hi EricDMF1 

Thanks for your post. You need to be logged in as the Administrator or file owner in order to review and accept the new product disclosure statement. If you're unsure or need to change the user roles this help article, Manage user roles, has detailed information. 

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

HI Tracey,

I am already setup as a Pay Super Administrator - is this not sufficient to review and accept the new product disclosure statement?

Kind regards

Eric

Hi EricDMF1 

The change needs to be done by a signatory on the bank account to legally authorise and approve the
change, which is why it must be an online Owner or Administrator. The Pay Super Administrator is often an employee without authorisation over the bank account.

If you are logged in using the same email as your Community Forum log in, this email is not an Administrator or file owner email. 

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

HI Tracey,

The person who is showing as Administrator in our setup folder is my predecessor who was using a different email address than me and no-one else on the file shows as having Administrator priviliedges. I tried to logon to MYOB using her email address using the forgot password option (as her email address is now redirectied to mine) but no code came through

Can this be changed to me online and if not, is there a form that i can download to get the business owners to authorise me to be the new Administrator.

Kind regards

Eric

Hi EricDMF1 

The business owner can sign into the file and change your role to Administrator. The link I provided previously, Manage users , has information on how to do this.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

HI Tracey,

Yes i thought that too, but the business owner xxxxxx does not have a login for MYOB and does not use the program. The only Administrator that i can see on our file has the email address is for my predecessor xxxxx as per the attached screenshot and i am unable to reset her password.

Kind regards

Eric

HI EricDMF1 

I removed your screenshot and names to protect the security of the account. If you click on a user's name you can see the role they have been assigned. 

Can you please send me a private message so that I can assist further.

Hi,

I cannot see where to review and accept the new product disclosure statement. At what point in the Pay Super process should I expect to see this? Do I need to update my MYOB software?

TIA 

Fiona

Hi FiMac 

The Pay Super service has been temporarily disabled while our teams deal with a duplication error with payment. We do hope to have that service enabled later this week so that those payments can be made.

Please let me know if you need further help.

Hi,

We are having the same issue with a file saying 'We've hit a snag'. we have checked the user has administration access (there appears to be only the one user for the file) so we are not sure how to go about accepting the new product disclosure. Is this system back up and running again?

Thanks!

Mardi