LydB64Experienced User3 years agoSuper 'Processing payment'My super payment is still showing "Processing payment" 6 days later. I dont recall it taking this long before
Sam_RFormer Staff3 years agoHi LydB64, Thank you for your post. We usually recommend 4-10 business days for the payment to process and be submitted to the respective super fund/s, however, if you open your 'Manage Payments' window and select the green refresh icon, does the status update at all? LydB64Experienced User to Sam_R3 years agoThankyou. I have refreshed but no changeSam_RFormer Staff to LydB643 years agoHi LydB64, Thanks for letting me know. If you'd like to provide the last 4-digits of your serial number, I'd be happy to check the status of the payment on our end.
Sam_RFormer Staff3 years agoHi LydB64, Thank you for your post. We usually recommend 4-10 business days for the payment to process and be submitted to the respective super fund/s, however, if you open your 'Manage Payments' window and select the green refresh icon, does the status update at all?
Sam_RFormer Staff to LydB643 years agoHi LydB64, Thanks for letting me know. If you'd like to provide the last 4-digits of your serial number, I'd be happy to check the status of the payment on our end.
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