Forum Discussion

Lucy-Zhao's avatar
Lucy-Zhao
Contributing User
2 years ago

Super still shows Processing - Solved

Hi,

 

My super payment still shows 'processing'  after the money is deducted from bank 3 weeks ago. What should I do?

  • Princess_R's avatar
    Princess_R
    MYOB Moderator

    Hi Lucy-Zhao,

     

    Thank you for your post. Generally, if the status of the payment is still "processing payments", it will still be processing through the clearinghouse and has not yet been released to the respective super funds. We do advise allowing 5 working days for the payment to be processed. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process.

     

    In your case, since the payments were deducted from your bank account and still show "processing" as a status under the Manage Payment window, can I please confirm if you've already contacted the fund regarding this matter? If it is confirmed from the funds that they have received the payments, then you don't need to do anything. 

     

    Cheers,

    Princess

     

  • Princess_R's avatar
    Princess_R
    MYOB Moderator

    Hi Lucy,

     

    I would like to follow up with you regarding your concern with the status of your pay super to see if this has been resolved. Please let me know if you still need assistance with this. I'm happy to take a look into this for you.

     

    Cheers,

    Princess

    • Lucy-Zhao's avatar
      Lucy-Zhao
      Contributing User

      Hi Princess,

       

      It is solved now.

       

      thank you.

       

      Lucy

      • Princess_R's avatar
        Princess_R
        MYOB Moderator

        Hi Lucy-Zhao,

         

        Thank you for the update. It's great to hear that this has been resolved. Please feel free to create a new post if you need help in the future. We are always happy to assist.

         

        Cheers,

        Princess