Superannuation - acceptance of latest terms and conditions

Question

The owner and the other two staff members with administration access have all tried to approve and accept the latest terms and conditions involved with the recent change regarding super annuation payments to be met with a message that something has gone wrong and check the logs. How do we resolve this so that we can pay our staff members' super?

illuka_dean · Answer

Hi Komal_S,&nbsp;We have resolved this issue already with moderator Meilsa_D.&nbsp;&nbsp;We had to clear the cache files, log in as the business owner, swap to the Administrator profile then accept and it worked

kneeboned · Answer

watching

komal_s · Answer

Hi&nbsp;Illuka_Dean&nbsp;
Can you please send me the login email address and product serial number by Private Message so we can check why you're unable to approve the agreements?&nbsp;

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Superannuation - acceptance of latest terms and conditions

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