Forum Discussion

Shejuti_Afreen's avatar
Shejuti_Afreen
Experienced Cover User
4 years ago
Solved

Superannuation Fund - Future Super

Hi,

 

I am trying to process a super payment and MYOB is saying the following fund:

 

Future Super fund - can no longer receive contributions using Pay Super. Please edit the Fund from the Superannuation Fund List window and select a valid name for it. (this is the error message I receive)

 

I have checked the USI and ABN for the super fund - FUTURE super and it all seems correct and is appearing on the MYOB drop down list for Super Funds.

 

How can I correct this issue so I can process the Jul to Sep Super payment?

 

Shejuti

 

 

  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi Shejuti_Afreen, 

     

    Thanks for those details, I can see that these details are correct and are listed on our Super fund list. I'm having troubles viewing your pictures attached. Can you please attach a screenshot using the windows snipping tool and send it through via private message so I can look into this further. 




    Update: This was resolved via private message, superfund updated.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi Shejuti_Afreen, 

     

    Thank you for your post. So I can take a look into this with our teams, can you please confirm the super funds ABN and spin/USI number. Also, if possible please attach a screenshot of the message you receive when attempting to pay this fund. 

  • Shejuti_Afreen's avatar
    Shejuti_Afreen
    Experienced Cover User
    4 years ago

    Super Fund ABN: 45 960 194 277

     

    USI: 45 960 194 277 010

     

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi Shejuti_Afreen, 

     

    Thanks for those details, I can see that these details are correct and are listed on our Super fund list. I'm having troubles viewing your pictures attached. Can you please attach a screenshot using the windows snipping tool and send it through via private message so I can look into this further. 




    Update: This was resolved via private message, superfund updated.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi riseandgrind, 

     

    Thanks for your post and welcome to the Community Forum ! Can you please confirm the fund ABN and spin/USI number so I can look into this for you. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    HI riseandgrind, 

     

    Thanks for the screenshot. Looking at our super fund list Future super is listed, you can find this on this link. 

     

    There may be a corruption in the superfund card file set up, to fix this we simply set up the superfund again, assign to the employee card and process pay super.

    A. Create a New superfund in: Payroll settings > Superannuation fund tab > Create super fund.
    You will get a warning about the name existing, just add a number or letter to the end of the name.

    B. Assigned this new Super Fund to the Employee Card: Payroll Details>Superannuation.

    C. Try to process PaySuper again.

     

    Do let me know how you go. 

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