Superannuation not calculating for one employee

Hi DLS19042000, 

Thanks for your post and welcome to the Community Forum ! I'd recommend checking the Payroll Activity and Payroll Register reports to see if they match. 

• If they DO, this generally indicates that a manual adjustment has been made in Pay History in the employee card. If this is the case, you will need to change the Pay History back to what it was and process any changes/adjustments through Process Payroll. Then process a $0 pay to update STP.

• If they DON'T, this generally indicates that the issue is being caused by ATO reporting categories that have not been assigned correctly or by payroll categories that have exempted from PAYG Withholding in error. Follow these steps to find and fix the issues:

1. Run the Payroll Activity Detail report to narrow down which payroll categories are causing the problem.
2. Check that the correct ATO reporting category has been assigned. Change the ATO reporting category as required.
3. Check if the payroll category has been ticked exempt from PAYG in error (Payroll Categories>>open the category>>click on the Exempt button). Untick PAYG Withholding and click Ok.
4. Once you have made the necessary changes to the payroll category, send an update event to update STP.

Do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hi Melisa.

Thanks so much for your reply. 

I checked the reports and found that the Payroll Activity and Payroll Register matched but the STP report was out by $631.66 which is the super adjustment.  As advised I went into the employee pay history and removed the adjustment.  I then processed the super adjustment through process payroll. 

Now the Payroll register and STP report match but the payroll activity does not match and is out of balance bu $631.66.  I am completely lost! 

Cheers.

Lainie

Hi DLS19042000 

Unfortunately there is a typing error in the first MYOB Moderator reply, we do apologise for the confusion caused by this. 

To clarify, the Payroll activity and Payroll register reports should always match. If they don't match, it means that a manual change has been made to the employee card>>Pay History. If they do match, it indicates the issue is caused by the ATO reporting categories. The post, AccountRight reports don't match STP reports, has detailed information on this.

To rectify your issue, change the employee card>>Pay history back to what it was, so add the super adjustment back in. To work out why super contributions for that employee are not being reported in STP can you send me the following information in a private message:

• has super not calculated at all or calculated incorrectly?
• screenshot of the super guarantee payroll category
• screenshot of a pay transaction for that employee
• screenshot of the Payroll Activity detail report for that employee
• screenshot of the Payroll Register detail report for that employee

Thanks so much Tracey. 

The Payroll Activity and Payroll Register now match at $178,627.67 for super, However,the STP report has a balance of $177,996.01 - under by $631.66.

This amount represent the November superannuation for one employee that had not calculated at all.  I put through an adjustment (through Payroll) for this amount.  I also did it for the employees October super that had not calculated but this one seems ok.

I have just looked at the adjustment and it looks like it went via the Employer Expenses - SGC Superannuation category not Employer Expenses - Super Guarantee which is where all other employees super goes and so did the October adjustment.  

Do you know how to fix this - I have reversed etc so much now I am really confused.

I will send you a private message with the adjustment put through payroll to show you what I have explained above.

Thanks.