Superannuation Payment Not Processing

Hi SueSims, 

Thank you for your post. The Pay Superannuation service has been temporarily disabled while our teams deal with a duplication error with payment. 

While we do understand that some users would like to process their superannuation and have through to the superannuation funds as soon as possible, our primary focus is on dealing with the duplication payments. Enabling that service at this time, may compound the problem and further prevent funds from returning to individuals.

We do hope to have that service enabled later this week so that those payments can be made. We will have more information available for users once that service has been re-enabled.

Hi Melisa,

Can you please update me on the processing of superannuation payments?  

Our payment has not been debited as yet.

thank you

Hi SueSims, 

Thanks for your post. As the service has been re-enabled our teams are monitoring so that these payments are processed as soon as possible, has the status been updated today ?

Hi Melissa,

No status has remained the same "Processing Payment"

Hi SueSims, 

Thanks for the update. The status should be updated shortly, our teams are closely monitoring this to ensure that payments are processed as soon as possible. 

We are having difficulty processing January Super.  This payment was authorised in early February, however is still stating the payment is processing a month on.  We have contacted MYOB several times with still no resolution to this issue.  Wanting to process Februarys super payment, but not feeling confident.  Please advise as I see that numerous users are experiencing this issue.

Hi Piltz76, 

Thanks for your post and welcome to the Community Forum ! Can I please confirm if the money has been taken out for these payments ? If not, for super payments that are still showing as Processing payment you will need to check the following:

• the Super fund name entered into your software matches what is on the ATO Super fund look up page: superfundlookup.gov.au 
• the employee is registered for the correct fund as some funds share the same USI. 

Once you have made any required changes you will need to reverse and reprocess the payments.

Do let me know if you have any further questions. 

Good morning Melissa,

All superannuation details have been checked and all are correct.  We are now unable to reverse the super payment as the status is 'processing payment', it has shown this status for two weeks now with no resolution.  It would seem that a large number of MYOB clients are experiencing the exact same issue.  It is unacceptable that there has been no resolution to a problem that started in February due to the new super clearing house being used bt MYOB.

Hi Piltz76, 

Thanks for checking those details. Can you please send me a private message with the following details so I can look into this with our teams:

• Serial number 
• Your full name and email address 
• Manage payments window showing the processing payment status transaction

So what is going on with MYOB and super payments.

It's now been two weeks since the payment was authorised and it still hasn't shown at the bank.

If the powers of MYOB have implemented a new way of dispersing our super contributions then one would have hoped it would have been extensively tested.  Instead, it appears the subscribing users are being used without their knowledge to conduct said testing.

Come on MYOB time to exrtract digit from orifice.

BTW, still waiting for the day when we can email receipts.  Refer thread that was started some 15 years ago or so.