Superannuation still processing payments

Question

Hi MYOB,&nbsp;I have tried calling MYOB two times and was left on hold for 2 hrs total.&nbsp;Super payments for January and February has not been processed by MYOB and not debited to our bank account as well.&nbsp;In Manage Super Payments it is showing as "Processing Payments" and I already had reminders from Super funds asking for their money and staff asking why we have not made super payments to their funds.&nbsp;Can you please urgently let me know how to proceed from here.&nbsp;&nbsp;

fmig · Answer

forgot to mention the payments pending since 11/2/2022 for Jnanuary super and 3/3/2022 for February Super.

melisa_d · Answer

Hi&nbsp;FMIG,&nbsp;
&nbsp;
Sorry to hear about this.&nbsp;
&nbsp;
For super payments that are still showing as Processing payment and haven't been deducted out of your account please check the following:
&nbsp;
- The Super fund name entered into your software matches what is on the ATO Super fund look up page:&nbsp;superfundlookup.gov.au&nbsp;
- The employee is registered for the correct fund as some funds share the same USI.&nbsp;
&nbsp;
Once you have made any required changes you can reverse the Pay Super transaction, and reprocess the payments.
&nbsp;
Do let me know how you go.&nbsp;

fmig · Answer

Thanks Melisa,&nbsp;I was in contact with the paysuper team and they sorted the issue. I had to reverse the two pending payments and resend payments again without changing any thing in super funds details.&nbsp;It worked this time.&nbsp;

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Superannuation still processing payments

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