Forum Discussion

3 years ago

Superannuation

After wasting over two hours of my life on the phone to get a simple matter of getting the right permissions to pay superannuation for employees, MYOB has not been able to fix our account that we spend a ridiculous amount of money to use. I was then promised a call back after 15 mins. I asked for a case number adn was told one is not created for it yet as it does not create until after it has been resolved. Clearly that was BS. After waiting 45 mins for no call back, I tried calling back and they wanted to transfer me into a queue that has 20 min wait time (More like 45 mins as their estimates have never been right yet!). I am up for renewal of licence so I can't see myself wanting to spend the money staying with this ridiculous product.

Does anyone know where I can place an official complaint? I highly doubt the process is simple. Probably have to call them and spend an hour on hold to get through.

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Sam_R
Former Staff
3 years ago
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Hi OSHC,

Sorry to hear of the experience you've had trying to get assistance with phone support. If you'd like to submit a formal complaint, you can do so via our Feedback & Complaints channel on our Contact Us page.

If your superannuation issue is still unresolved, could you please provide the details of your query here as I'd be more than happy to assist you with this.
- OSHC
  3 years ago
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  Hi Sam,
  
  Yes it is still unresolved. The problem is simple. I have been setup as the administrator, yet the program says that I do not have the required permission to process the superannuation payment. I just need full functionailty to do the job.
  
  Reasons given are that the prrevious busniess manager needs to provide the permission.
  This was already given, but we logged in as her and it still did not work.
  They wanted to investigate it and call me back after 15 mins. No call back received after 45 mins.
  I wanted a case number so I could call back as I expected no one would call me. THey refused to provide case number.
  
  I require this to be resolved this morning and a call back to advise it is fixed.
  I am looking at alternative solutions this afternoon if this cannot be resolved today.
  
  Thanks
  - Sam_R
    Former Staff
    3 years ago
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    Hi OSHC,
    
    Thanks for letting me know, more than happy to assist you with this.
    
    Could you please send me a private message with the following details:
    
    Serial number
    
    Business file name
    
    Your name + email

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Does anyone know where I can place an official complaint? I highly doubt the process is simple. Probably have to call them and spend an hour on hold to get through.

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Does anyone know where I can place an official complaint? I highly doubt the process is simple. Probably have to call them and spend an hour on hold to get through.

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Superannuation","moderationData":{"__ref":"ModerationData:moderation_data:776798"},"body":"

Hi OSHC,

Sorry to hear of the experience you've had trying to get assistance with phone support. If you'd like to submit a formal complaint, you can do so via our Feedback & Complaints channel on our Contact Us page.

If your superannuation issue is still unresolved, could you please provide the details of your query here as I'd be more than happy to assist you with this.

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Hi ,

If your superannuation issue is still unresolved, could you please provide the details of your query here as I'd be more than happy to assist you with this.

Hi Sam,

Yes it is still unresolved. The problem is simple. I have been setup as the administrator, yet the program says that I do not have the required permission to process the superannuation payment. I just need full functionailty to do the job.

Reasons given are that the prrevious busniess manager needs to provide the permission.

This was already given, but we logged in as her and it still did not work.

They wanted to investigate it and call me back after 15 mins. No call back received after 45 mins.

I wanted a case number so I could call back as I expected no one would call me. THey refused to provide case number.

I require this to be resolved this morning and a call back to advise it is fixed.

I am looking at alternative solutions this afternoon if this cannot be resolved today.

Thanks

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2022-08-19T09:07:18.454+10:00","lastPublishTime":"2022-08-19T09:07:18.454+10:00","metrics":{"__typename":"MessageMetrics","views":321},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:776755/message:776802","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:776809"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"908","rawBody":"

Hi Sam,

Reasons given are that the prrevious busniess manager needs to provide the permission.

This was already given, but we logged in as her and it still did not work.

They wanted to investigate it and call me back after 15 mins. No call back received after 45 mins.

I wanted a case number so I could call back as I expected no one would call me. THey refused to provide case number.

I require this to be resolved this morning and a call back to advise it is fixed.

I am looking at alternative solutions this afternoon if this cannot be resolved today.

Thanks

Hi OSHC,

Thanks for letting me know, more than happy to assist you with this.

Could you please send me a private message with the following details:

Serial number
Business file name
Your name + email

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"228","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-08-19T09:13:41.669+10:00","lastPublishTime":"2022-08-19T09:13:41.669+10:00","metrics":{"__typename":"MessageMetrics","views":316},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:776755/message:776809","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"602","rawBody":"

Hi ,

Thanks for letting me know, more than happy to assist you with this.

Could you please send me a private message with the following details:

Serial number
Business file name
Your name + email

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