Forum Discussion

WIP6210's avatar
WIP6210
Experienced Cover User
7 years ago
Solved

Unable to access certain employee card files

Good morning

My client is unable to open 2 employees card files and this is the error script, i have seen that this was resolved on a previous query by MYOB running a script?

Thanks 

Megan

 

AccountRight Application Error Report
=====================================
Application Version: 2019.1.22.366
Application File Version: 2019.1.22.366
Incident Id: 7318fe68-2b21-4293-a8d1-f15850d27b62
Time: Wednesday, 8 May 2019 8:41:09 AM

Code:
Unknown (0)


Message:
(Unknown): ShowUIView(CardDetail,...,...)


Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException
----------------------------------------
MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(CardDetail,...,...) ---> MYOB.Huxley.API.HuxleyApplicationException: (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 2188

cardfile
Payroll
  • Steven_M's avatar
    Steven_M
    7 years ago

    Hi WIP6210 


    Thank you for confirming that information

     

    I've run the necessary script over the company file for you. This should allow you to open those employee cards.

     

    Just on a side note, the error has been linked to the Add Payroll Category button in the Pay Employee window and in particular, the Save changes for future pay runs option. My recommendation to limit this message from occurring is to:

     

    • Ensure that you have the latest payroll categories link to the employee prior to the processing the pays
    • If you do need to add a category to an employee mid-pay run, add that category but ensure Save changes for future pay runs is unticked. Once that pay has been added, go into that employee's card to add that payroll category.

     

    Let us know how you get on and if you require further assistance with this issue

5 Replies

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  • Steven_M's avatar
    Steven_M
    Former Staff
    7 years ago

    Hi WIP6210 

     

    We would need to look at running a script over that company file. So we can do that can arrange for that to occur can you confirm the following information:


    Where the company file is stored i.e. online or local
    What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    What is the company file ID - Help>>About AccountRight

  • WIP6210's avatar
    WIP6210
    Experienced Cover User
    7 years ago

    Thanks Steve

    The file is online

    5910

    11

    Ill advise the client of the action you will take so they are aware. Will they need to be out of the file?

    Regards

    Megan

  • Steven_M's avatar
    Steven_M
    Former Staff
    7 years ago

    Hi WIP6210 


    Thank you for confirming that information

     

    I've run the necessary script over the company file for you. This should allow you to open those employee cards.

     

    Just on a side note, the error has been linked to the Add Payroll Category button in the Pay Employee window and in particular, the Save changes for future pay runs option. My recommendation to limit this message from occurring is to:

     

    • Ensure that you have the latest payroll categories link to the employee prior to the processing the pays
    • If you do need to add a category to an employee mid-pay run, add that category but ensure Save changes for future pay runs is unticked. Once that pay has been added, go into that employee's card to add that payroll category.

     

    Let us know how you get on and if you require further assistance with this issue

  • WIP6210's avatar
    WIP6210
    Experienced Cover User
    7 years ago

    Yep working now thanks Steven.

    Also do you know if this will ever be fixed as i beleive it is an ongoing issue and i cant see why you wouldnt be able to update whilst in the pay run especially when they have up to 90 staff to do a pay run for.

    Thanks for you assistance :)

    Regards

    Megan

  • Steven_M's avatar
    Steven_M
    Former Staff
    7 years ago

    Hi WIP6210 

     

    It has been something that we have raised with the required team and are still awaiting a resolution for. As indicated in my previous post on this thread we do recommend following the process outlined where possible to limit the chances of this message occurring.

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