Cant export reports to excel error: 80070003

Question

Hi there.&nbsp;I have an user&nbsp; when try to export a report to Excel. She encountered an error:&nbsp;Retrieving the COM class factory for component with CLSID {series of numbers} failed due to the folowwing error:&nbsp;"error 80070003 the system cannot find the path specified . (Exception from HResult: 0x80070003"&nbsp;I have tried reinstall Account Right software. As well as reinstalled Microsoft Office as well as quick repair. But still does not fix the issue.&nbsp;I also&nbsp;retrieve&nbsp;the diagnostic log the AccountRight file and provided in the attachment file along with the error screenshot.&nbsp;This happened when AccountRight is updated.&nbsp;Please help.&nbsp;&nbsp;

komal_s · Answer

Hi&nbsp;mnguyen&nbsp;
&nbsp;
&nbsp;
The log that you've attached mentions this specific error "System.Runtime.InteropServices.COMException (0x80029C4A)" which is an interop error meaning&nbsp;when a program such as AccountRight asks which version of Office/Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.
&nbsp;
This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind.
&nbsp;
There is a range of interop errors, these most often are fixed by one of the following:
&nbsp;
1. Quick Repair office. (any missing files should be added back), if it doesn't work, move to the next step.
2. Re-install Microsoft Office. ( If this doesn't work either, please follow the next step).3. Re-Register DLL files and Check/Fix&nbsp;Registry Keys (there are 3 to complete)
Step 3 would require an IT Professional as its an environmental issue, with windows having missing or incorrect information and this help article has similar instructions which might help:&nbsp;
https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-...

mnguyen · Answer

It still does not work - same error - followed step 3 correctly.&nbsp;Please help.&nbsp;&nbsp;

komal_s · Answer

Hi&nbsp;mnguyen&nbsp;
As this error is environmental in nature, we cannot offer further support and it will require IT assistance. If you have other questions about the software, please feel free to post.&nbsp;

mnguyen · Answer

This happened to an user and I am their IT support.Is there a contact number or email from Myob support to get this issue resolved?

komal_s · Answer

Hi&nbsp;mnguyen&nbsp;
Since the issue is environmental, it's outside the scope of support we can provide. I'm hopeful other members of the community who have had similar issue might be able to share their experiences.&nbsp;If you have any product-related queries, please feel free to post and we'll be happy to assist.&nbsp;

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Cant export reports to excel error: 80070003

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